Read Our FAQ’s
Here to help with whatever you need.
Find the answers below, or get in touch today.
Over 100+ Five Star Reviews
Over 100+ Five
Star Reviews
Family Business
Since 1958
Accredited
Installers
Boiler FAQ’s
Here are our frequently asked questions, find answers here or get in touch.
A condensing boiler makes more of the energy it runs on by using heat normally expelled through the flue. By converting over 90% of the fuel used (rather than just 50% in the case of some old boilers), a condensing boiler makes your fuel go further. Therefore, a condensing boiler can help to save you money and reduce your carbon footprint.
Combi is short for ‘combination’. It refers to the way this type of system serves as both a central heating boiler and a hot water heater. That means there’s no need for a water tank as hot water is provided on demand. As well as saving the space normally taken up by a water tank (in the loft or airing cupboard), a combi boiler saves on hot water costs as well as giving you hot water at mains pressure.
This typically forms part of a conventional heating system, and is linked to a series of water tanks that feed the boiler and radiators. Storing hot water is key to this system, so unlike a combi, a plentiful supply of hot water is always available. Space in the loft and airing cupboard is required for tanks.
Like a regular system, this uses stored hot water. But because the water is pumped from the boiler straight to the radiators and hot water tank, it’s a faster, more economical system. What’s more, many of the components of the system are built-in, making it easier, quicker and more affordable to install.
Solar water heating panels convert the energy from the sun into heat in order to produce hot water for the home. Worcester’s Greenskies solar panels systems can provide up to 50-70% of the hot water requirement for your home, providing the system has been well sized.
The panels complement existing heating systems that use a regular or system condensing boiler.
Regular servicing keeps your boiler running efficiently, reduces the risk of breakdowns, and ensures it operates safely. Annual service checks also help extend the lifespan of your boiler and maintain its warranty coverage.
Boilers should be serviced annually to maintain efficiency and safety. Annual servicing also ensures compliance with most manufacturers’ warranty requirements and helps prevent costly repairs.
A boiler service involves a thorough inspection of all key components, including the heat exchanger, burner, controls, and seals. Our technicians check for leaks, test safety systems, clean internal parts, and ensure the boiler is operating at peak performance.
If your boiler breaks down, check the basics first—like your thermostat settings, power supply, and pilot light (if applicable). If it’s still not working, call us for an emergency repair. We’ll work to restore your heating and hot water as quickly as possible.
Repair times vary depending on the issue’s complexity. Simple fixes may take a few hours, while more extensive repairs could take longer if replacement parts are needed. Our technicians will provide an estimated timeframe after assessing the problem.
Service & Repair FAQ’s
Here are our frequently asked questions, find answers here or get in touch.
Central Heating FAQ’s
Here are our frequently asked questions, find answers here or get in touch.
Central heating uses a boiler to heat water, which is then circulated through pipes and radiators to warm your home
A powerflush is a deep clean of your heating system to remove sludge and debris. You may need one if your radiators heat unevenly, make noises, or take too long to warm up.
A standard boiler installation usually takes 1–2 days, but a full central heating system can take up to a week.
It’s recommended to service your boiler annually to ensure efficiency, safety, and to maintain the warranty.
This could be due to trapped air, sludge build-up, a faulty thermostat, or low boiler pressure. Bleeding the radiators or checking the system may help.
Yes, gas fireplaces are safe when installed and used properly. Professional installation is essential to ensure correct gas line connections and venting. Always follow the manufacturer’s guidelines for use and maintenance
It’s advisable to have your gas fireplace serviced once a year to keep it operating safely and efficiently. A technician will clean and inspect the unit, check for leaks, and ensure all components are functioning correctly.
In most cases, a chimney liner is not required for a gas fire unless the chimney is leaking. A Gas Safe Registered engineer should inspect your flue before installation. If a liner is needed, its size will depend on the type of fire you choose.
Gas fireplaces offer an efficient and low-maintenance heating option compared to traditional wood-burning fireplaces. They are easy to use, produce fewer emissions, and can be more energy-efficient.
The running cost depends on your gas provider’s rates, the type of fire, and how you use it. To estimate the maximum hourly cost, multiply your gas cost per kilowatt by the fire’s maximum heat input.
Fireplace FAQ’s
Here are our frequently asked questions, find answers here or get in touch.
Contact Us
Contact us for a free, no-obligation bespoke estimate.
Our experienced and helpful staff will always be happy to assist you.
Phone: 01743 240 222
